Travel Insurance Reviews

I had to cancel two Sphere tickets for my elderly mother and myself. My mother is 85 and decided she is not healthy enough physically or mentally to travel to Vegas. Tried to file a claim on Allianz website and it cannot find the policy despite pulling up the correct record using the policy number. Called to speak to a rep. and he agreed to file it for me but tells me that I have to have a doctor's note essentially as supporting documentation. The email I received after the claim was filed indicates that the tickets are only covered up to $200, when I paid $383. Such a scam.

I will never buy Fast Cover Travel Insurance again. They rejected every claim. My new iPad screen cracked. They said it was wear and tear - Fast Travel said I couldn't claim. The wheel broke on my new luggage. They said it was wear and tear - Fast Travel said I couldn't claim.

My flights were cancelled multiple times when I was in Nepal. I was unable to make a claim because Fast Cover Travel required THE AIRLINE to provide a letter explaining the reasoning for the cancellation. After several attempts to procure the letter from the airline (with no luck), I tried to explain the situation to Fast Cover Travel - they didn't care. If I didn't have the letter, I couldn't make the claim.

Lastly, I lost/accidentally left my sunglasses on a bus. Couldn't claim. Here is the list of exclusions. Feel free to read through them. As far as I can see from the exclusions, it's impossible to claim on something you have lost.

a) when you do not leave your luggage and personal effects in a secure place; or
b) leaving your luggage and personal effects with a person you did not know prior to commencing your trip; or
c) leaving your luggage and personal effects with a person not named on your Certificate of Insurance or who is not a travelling companion; or
d) leaving your luggage and personal effects where they can be taken without your knowledge, including but not limited to on the beach, poolside while you swim, in the seat pocket of your plane seat and includes if you are asleep and your belongings are taken without you knowing; or
e) leaving your luggage and personal effects at such a distance from you that you are reasonably unable to prevent them from being taken; or
f) forgetting or misplacing your luggage and personal effects, leaving them behind or walking away from them.

Was quoted on all 3 policies and their cover and was advised Gold covered everything (and states on the policy natural disasters), so purchased it for that reason. My return trip was cancelled due to the weather and incurred $1000 in flights etc. Submitted claim and outcome was I didn't purchase "natural disaster " cover. I was never asked! I was advised Gold cover covered everything!! What is the point of getting travel insurance when they aren't honest

The online booking system is easy to use with straight forward questions and instant quotes. I would highly recommend 1Cover for any future travel and am always glad to have peace of mind heading into a trip!

Claim process was easy and communication was excellent. I missed sending 1 document, easy to rectify and emails were answered quickly & efficiently.
Thank You 1 Cover

I received the best service with a great outcome from 1Cover Insurance. All my inquiries were answered promptly and my claim was completed professionally and quickly.
Thank you 1Cover

After I initiated a claim 1Cover kept in contact until we arrived home. All our costs were covered and our full claim was paid into our account promptly.

Good and cheap and come under budget. Good customer service. Value for money. No hassle at all.
Will be receiving more information when needed

Yes thank you for your work to help the customer to receive all the money back .

I will continue with you whenever I am go to oversea

Thank you for your understanding...

Regard
Tuan Pham

The staff at 1cover did the best they could to help us. Their service was second to none and I will always be using their services when traveling. WELL DONE 1COVER STAFF, THANK YOU SO MY MUCH FOR ALL YOUR HELP!!!

I subm itted a claim and I showed how much came out in AUD. However 1Cover used their own 'exhange rate' and reduced it massively. I had to submit the same information at least 3 times and was treated like my claim was not legitimate. The excess on every seperate claim is also criminal. I will not longer take out Travel Insurance and will just use the complimentary Credit Crad Insurance. It is not worth the headache or the money

Purchased when holiday was booked. Easy to purchase. Piece of mind. Grateful not to have used it, better to be safe than sorry!