Overal Rating 8.7/10

Customer Experience:

Overall Rating

Verified Review

Easy and stress free

19 November 2024, 1:36 AM

Peter Whareaitu

Zoom are absolutely amazing fast and efficient, This company stayed with us over the phone whilst receiving medical care

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Overall Rating

Verified Review

Positive Experience

29 October 2024, 11:50 AM

Adelina Gaudio

My experience with Zoom Travel Insurance was positive from my very 1st point of contact. Staff were so helpful,

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Overall Rating

Verified Review

Investigation went well

28 October 2024, 9:56 PM

Sam Stewart

I was a bit nervous when I was told my claim was being investigated by the Zoom team, however

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Overall Rating

Verified Review

Excellent service and claim experience

9 October 2024, 6:08 PM

Nadine Sassall

User friendly experience from initial application for the policy, then prompt customer service all the way through the claims

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Overall Rating

Verified Review

Process was straight forward

30 September 2024, 1:33 PM

Tony Bertrand

We had to unfortunately claim due to circumstances beyond our control and the process was straight forward.

Overall Rating

Verified Review

Excellent to work with. Would recommend to anyone travelling overseas. Good value

15 August 2024, 8:10 PM

Anonymous User

I was in Canada and ill so from time of lodging claim to acknowledgement of claims and refund was

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Overall Rating

Verified Review

Very easy to deal with

6 August 2024, 11:44 AM

Anonymous User

My family had flights cancelled leaving Florida for home due to adverse weather conditions. I called up Zoom

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Overall Rating

Verified Review

Difficult and lengthy claims process

24 May 2024, 7:58 PM

Emma

I broke my ankle 2 days before a ski holiday, which was insured by Zoom Travel. The claim took

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Overall Rating

Verified Review

Great prices and responsive team!

2 May 2024, 6:47 PM

James Carpenter

Zoom was very reasonably priced and when I needed to claim, they were very responsive and approved my claim

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Overall Rating

Verified Review

Never zoom again

28 April 2024, 1:17 PM

beniam teshome

During my vacation, I was unfortunate enough to have my bag stolen. I immediately filed a claim with Zoom,

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Overall Rating

Verified Review

Good service

19 April 2024, 6:27 PM

Tuan Pham

Yes thank you for your work to help the customer to receive all the money back .

I will continue

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Overall Rating

Verified Review

Best insurance!

27 February 2024, 7:49 PM

emma

Thank you so much for making the stress of losing my phone so much easier with your prompt and

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The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.

No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.

In order to be covered for winter sports including skiing, snowboarding, tobogganing or tubing (on groomed ski slopes) you must purchase Zoom’s Snow pack cover. Snow pack cover provides cover for overseas emergency medical and hospital expenses, cover for piste closure, bad weather and avalanche, and for loss or damage to your own snow sport equipment. You will also be covered for the value of any unused ski pass, ski hire or tuition fees following loss or theft of your ski pass, or you being unable to ski following accident or illness.

Yes you can reduce the standard excess of $200 by paying a $100 excess reduction fee.

Whether you intend to hit the golf course, or ride worry free on a cycling break, or head on a winter escape, Zoom has a wide range of additional extras available to purchase.

Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.

Zoom doesn’t cover Non-Residents visiting Australia. However, we will cover temporary residents of Australia temporarily travelling overseas and who, at the date the certificate of insurance is issued: -are aged 74 years and under; and -hold a return ticket to Australia; and -have a home in Australia to which they intend to return; and -hold a current Australian 457 visa which will remain valid beyond the period of their journey; and -have private health insurance for the entire journey and beyond.

Zoom will cover you for any engine size you ride as long as you’re insured to do so in Australia. Just make sure you get your International Drivers Permit (IDP) before you leave! If you do not have a motorbike license then you are only insured to ride a moped or bike up to 50cc.

Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.

Yes Zoom will reimburse you for up to $5,000 or $8,000 for any excess or deductible which you become legally liable to pay under your rental vehicle hiring agreement. Note that you may only add or upgrade vehicle excess prior to picking up the car.

Zoom travel insurance policies are underwritten by HDI Global Specialty SE - Australia.

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Our comparison is a free service that allows users to compare quotes in a few simple steps based on limited personal criteria. Comparisons supplied are not a recommendation or opinion about the suitability of a policy for a user. Comparisons are default ranked according to price and users have the ability to sort by popular cover levels. Whilst we compare a vast range of policies, we do not compare all providers in the market. Get free travel insurance quotes from Australia’s most trusted brands in just one search, including 1Cover, Fast Cover Travel Insurance, InsureandGo, Ski-Insurance, Travel Insurance Saver, Tick, Zoom Travel Insurance. Compare online and save today! The directors and shareholders are common with companies Zoom Travel Insurance and 1Cover Pty Ltd including it’s subsidiary brand Ski-insurance. CoverDirect takes all reasonable care when preparing this information but does not warrant its accuracy. Pricing information is supplied by the providers who participate on this site and should be verified with the insurer before you purchase. This site links users to the website of the provider to verify quotes and access the relevant PDS to understand what is, and is not, covered by a policy prior to purchase.

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