Overal Rating 8.7/10

Customer Experience:

Overall Rating

Verified Review

Great Service and prompt replies

12 February 2025, 3:05 PM

Peter

We submitted the claim and this was an easy process, very quick for request for additional information and settlement

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Overall Rating

Verified Review

Claiming on Zoom Travel insurance

30 January 2025, 3:57 PM

Paul Harrop

Just made second successful claim for medical travel insurance, 6 weeks to process claim from initial incident.

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Overall Rating

Verified Review

The worst insurer ever

15 January 2025, 4:20 PM

Impossible to deal with. I had two claims but they somehow conflated them into one - and denied

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Overall Rating

Verified Review

Easy and stress free

19 November 2024, 1:36 AM

Peter Whareaitu

Zoom are absolutely amazing fast and efficient, This company stayed with us over the phone whilst receiving medical care

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Overall Rating

Verified Review

Positive Experience

29 October 2024, 11:50 AM

Adelina Gaudio

My experience with Zoom Travel Insurance was positive from my very 1st point of contact. Staff were so helpful,

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Overall Rating

Verified Review

Investigation went well

28 October 2024, 9:56 PM

Sam Stewart

I was a bit nervous when I was told my claim was being investigated by the Zoom team, however

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Overall Rating

Verified Review

Excellent service and claim experience

9 October 2024, 6:08 PM

Nadine Sassall

User friendly experience from initial application for the policy, then prompt customer service all the way through the claims

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Overall Rating

Verified Review

Process was straight forward

30 September 2024, 1:33 PM

Tony Bertrand

We had to unfortunately claim due to circumstances beyond our control and the process was straight forward.

Overall Rating

Verified Review

Excellent to work with. Would recommend to anyone travelling overseas. Good value

15 August 2024, 8:10 PM

Anonymous User

I was in Canada and ill so from time of lodging claim to acknowledgement of claims and refund was

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Overall Rating

Verified Review

Very easy to deal with

6 August 2024, 11:44 AM

Anonymous User

My family had flights cancelled leaving Florida for home due to adverse weather conditions. I called up Zoom

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Overall Rating

Verified Review

Difficult and lengthy claims process

24 May 2024, 7:58 PM

Emma

I broke my ankle 2 days before a ski holiday, which was insured by Zoom Travel. The claim took

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Overall Rating

Verified Review

Great prices and responsive team!

2 May 2024, 6:47 PM

James Carpenter

Zoom was very reasonably priced and when I needed to claim, they were very responsive and approved my claim

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The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.

No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.

To be covered for winter sports, including skiing and snowboarding, you must purchase Zoom's Winter Sports Pack. This pack provides coverage for overseas emergency medical and hospital expenses, as well as reimbursement for the unused portion of your lift passes, ski hire, ski passes, ski school, or tuition fees, if you're unable to use them due to injury or illness. Zoom will also cover up to $1,500 for skiing equipment.

Yes, you can pay an additional premium when you purchase your policy to reduce the standard excess from $200 to $100.

Zoom has a wide range of additional extras available to purchase, including their Adventure & Sports Pack, Bicycle Pack, Cruise Pack, Winter Sports Pack, coverage for High-Value Items and coverage for the Rental Vehicle Insurance Excess.

Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.

You may be able to buy a policy if you are not an Australian resident. Make sure you read the PDS to check their eligibility criteria.

Zoom provides coverage for riding a moped or scooter with an engine displacement of 125cc or less, provided you hold a current and valid driver’s licence in Australia. If you plan to ride a motorcycle with an engine displacement greater than 125cc, you must have a valid motorcycle licence in Australia for the specific class of motorcycle you are using.

Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.

Yes, up to $5,000 under domestic policies. For international coverage, you must purchase the Rental Vehicle Insurance Excess Pack. This coverage applies to a variety of vehicles, including a campervan, car (4WD, coupe, convertible, hatchback, sedan, SUV, utility, van), minibus, motorhome or people mover that is equal to or less than 4.5 tonnes.

Zoom travel insurance policies are underwritten by HDI Global Specialty SE - Australia.

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Rated 4 stars on:

Comparetravelinsurance.com.au is Australia’s leading comparison site solely focused on travel insurance.

Our comparison is a free service that allows users to compare quotes in a few simple steps based on limited personal criteria. Comparisons supplied are not a recommendation or opinion about the suitability of a policy for a user. Comparisons are default ranked according to price and users have the ability to sort by popular cover levels. Whilst we compare a vast range of policies, we do not compare all providers in the market. Get free travel insurance quotes from Australia’s most trusted brands in just one search, including 1Cover, Fast Cover Travel Insurance, InsureandGo, Ski-Insurance, Travel Insurance Saver, Tick, Zoom Travel Insurance. Compare online and save today! The directors and shareholders are common with companies Zoom Travel Insurance and 1Cover Pty Ltd including it’s subsidiary brand Ski-insurance. CoverDirect takes all reasonable care when preparing this information but does not warrant its accuracy. Pricing information is supplied by the providers who participate on this site and should be verified with the insurer before you purchase. This site links users to the website of the provider to verify quotes and access the relevant PDS to understand what is, and is not, covered by a policy prior to purchase.

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