Customer Experience:

Overall Rating

Verified Review

Covid and Personal Belongings

14 April 2023, 4:15 PM

Helen Hobbs

I found this company very helpful with my questions.
All insurance I needed for a cruise when insurance for

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Verified Review

I was severely injured overseas and SCI came through for me.

14 November 2022, 4:50 PM

Gary

I was hit by a car in Budapest a couple of years ago on the last day of my

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Verified Review

Horrible experience. Impossible to contact

31 October 2022, 11:29 AM

Hasan

This company is impossible to contact. Their website sold me 'junk' worldwide cover which I later found out excludes

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Verified Review

TRAVEL INSURANCE - GREAT EXPERIENCE

20 September 2022, 1:39 PM

Sharyn P

Have used them in 2019 and 2022 and although have not had to make any claims, was delayed in

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Verified Review

COVID as excuse to reject claims

5 February 2021, 5:14 PM

Burtinen

I had to change flights within Australia due to Emirates temporarily suspending operations at some major airports in Australia,

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Verified Review

Avoid this company

15 March 2020, 4:52 PM

Damoo

I had purchased my insurance last year for a trip to South Korea in June. I rang up on

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Leave you stranded

3 March 2020, 9:29 AM

Ross Graham

If the WHO declare Corona Virus as a pandemic it will have no cover, even if I have had

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Verified Review

Very good

29 October 2019, 12:08 AM

Scott Barnes

I had an accident in Cambodia of all places. Brocken leg and Ankle. They tried to even move me

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Verified Review

Excellent help & quick settlement of claim

20 October 2019, 3:56 PM

Jools S.

Due to unexpected injury I had to cancel overseas holiday with only 3 weeks notice. I experienced excellent help,

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Helped during difficult time

7 May 2019, 8:48 AM

Sarabjeet Singh

While we were on Holidays in India, My FIL (who was in India)passed away the day we had to

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They promise everything but do not pay for claims

19 February 2019, 9:36 AM

Lauris de Clifford

The policy is excellent value. I have used SCTI for over 10 years and had excellent service. Great

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Verified Review

Paid up when another insurance would not

21 July 2018, 7:59 PM

Julie

These guys paid for our accomodation in Sihanoukville when our flight delayed 4 hours meaning we missed the last

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You can purchase a policy online to include up to two adults and nine children.

Yes, our policy automatically covers you if you’re a fare paying passenger aboard a cruise ship. You can also purchase a TravelCare policy if the cruise is travelling around Australia as part of your international itinerary. For example, the cruise ship departs Auckland and travels around the North Island of New Zealand, then on to Australia, cruising around the coast. However, if your cruise ship is only travelling through Australian waters, you’re not eligible to purchase a TravelCare policy, as it covers international travel only.

You have the option to select ‘Skiing and snowboarding cover’ during the application process. If you have selected this option, paid an extra premium, and have skiing and snowboarding cover confirmed on your Certificate of Insurance, then you will have cover (as long as you follow the terms and conditions in the policy).

Yes, you can choose to have a $0, $100 or $250 excess on your policy. The excess you select will be confirmed on your Certificate of Insurance.

You can personalise your policy with options to: • Increase your luggage cover, up to $10,000 for any single item (with a maximum limit of $15,000 per journey) • Increase cover for cancellations or changes to your journey before you leave • Add specified personal items valued above $1,500 • Add ‘moped and motorbike cover’ • Add ‘skiing and snowboarding cover’

No, SCTI doesn’t provide protection from insolvency.

Yes, you can buy cover if you’re: • An Australian citizen or permanent resident • A New Zealand citizen or permanent resident • On a visa/permit which allows you to access all publicly funded health and disability services in Australia and is valid until after your end date of insurance

You have the option to select ‘Moped and motorbike cover’ during the application process. If you have selected this option, paid an extra premium, and have moped and motorbike cover confirmed on your Certificate of Insurance, then you’ll be covered if you’re riding a bike of up to 200cc (as long as you follow the other terms and conditions in the policy).

A single trip policy can cover journeys that are up to 12 months in duration.

If you have a Single Trip policy, you can extend your policy by contacting SCTI directly. No extension will be granted once your 'End Date of insurance' has passed. If you have an Annual Multi-Trip policy, you’ll need to purchase a brand new policy as SCTI don’t currently offer extensions.

Yes, for up to $5,000. You’re only insured for a standard model motor vehicle or motor home (designed to carry no more than eight people, including the driver). The vehicle must be rented from a licensed motor vehicle rental agency.

Southern Cross Benefits Limited trading as Southern Cross Travel Insurance.

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