Cover more Travel Insurance Review

Terrible experience. I will stay clear of them in the future and urge anyone to strongly consider using them.

I have used InsureandGo a few times now for my overseas travel. The policy is very good and at a very competitive price. Unfortunately, I have made one claim, and it was approved very quickly. They were efficient and communicated with me very well. I am insured with them again for my next trip next year.

There is no real way to contact them when overseas and when calling in to speak to someone the wait is long and it takes 5+ days for a case manager to respond at minimum. I am waiting for a claim to be processed but not even confident that they will accept it. Steer clear they are just a call centre and not an insurance agency

Rang 1300 customer number on 3 different occasions in one day. Each time given different steps to follow. Only to have clam denied after being reassured we would be reimbursed with the policy cover we took.

I purchased domestic travel insurance from their online portal over a month ago and they sent me certificate of insurance but their support team cannot find any details on their system. Despite repeatedly sending them the certificate of insurance (which they only sent me) and my CC receipt they cannot find it on the system. Their solution was that I should purchase another policy

Dishonesti took out travel insurance with Covermore prior to embarking on a 19 day cruise to NZ, the insurance was to cover sickness and medical expenses. On day four of the trip I was diagnosed by the ships GP with Covid and islated to my cabin for four days.<br/>On return to Australia I submitted a claim for medical expenses. covermore refused my claim, so I appealed via their appeals department. Covermore then refused to communicate further.<br/><br/>I then submitted a complaint to the AFCA who forwarded the complaint to Covermore.<br/><br/>Covermore then contacted me approving my claim, and supplying two attachments. However, one form agreed to pay for medical expenses and missed shore excursions, which previously Covermore stated was not covered under the terms of the contract.<br/><br/>A second form 'Deed of Release', which I was required to sign, agreed to pay for missed shore excursions only. Furthermore, the Deed of Release further stated I would not pursue them further through the AFCA and I would keep the matter confidential.<br/><br/>This is the second time I have insured and claimed through Covermore. My first claim, Covermore rejected, I then appealed and Covermore finally paid me out.<br/><br/>Covermore appear to deny claims as a matter of course, hoping you will just go away. Very dishonest, not recommended.

We have so far made 2 claims with cover more. As long as you read and understand the PDS you will know how to claim and what is covered. We submitted both claims with all the required proof and documentation and they paid them less our excess within a few weeks. One claim was for luggage that was damaged and the retail shop we deal with did the claim report and quote for us, we also had the airline report. In 5 days we had our new luggage. I think many forget to tell them about pre-existing conditions and when there is a claim it’s an issue. Sometimes you have to pay a little extra for some pre-existing g condition and sometimes not.

DO NOT USE THIS COMPANY. We had a family member fall severely ill overseas and we needed to make a claim. Cover-more were completely incompetent putting up every hurdle possible to delay urgent repatriation. I would not want anyone else to go through what we did to get our family member home. This company is a SCAM they will happily take your money and not provide the service they outline in their PDS. They don’t have case managers and their communication is terrible meaning every time you ring you start from scratch. Appalling.

4 months ago, my best friend and his wife travelled to Canada for my wedding where his wife unexpectedly and tragically passed away. You would think there would be some level of empathy and compassion in order to make sure the claims process is handled competently. What has happened over this time has been nothing short of deplorable. You would hope a company that prides itself on service would take accountability and not have my best friend needing to call in order to have things progress or be followed up on. After providing everything that had been asked of him with an acknowledgement of receipt, timeframes that he was given passed and there was no courtesy follow up, only to be asked for the same information again! He went through the process of raising a complaint. After being promised by the complaints officer that action will be taken, absolutely nothing was done and he did not here from that complaints officer again. He has now taken the steps of contacting the ombudsman where surprise surprise, covermore failed to respond to their request for information. This is not some lost luggage we are dealing with or compensation due to a flight delay. A human being died and what you have put my friend through is unforgivable.

The worst decision I ever made in my life was to buy "travel insurance" from this corrupt, incompetent, negligent, joke of a company. They did nothing to assist me with my claim and they ended up denying my claim even though I was covered. They should change their name to "COVER NOTHING". I would avoid EVER getting travel insurance with this FRAUD COMPANY!!!

This doesn’t even deserve one star, pathetic excuse of a company. If you would prefer to throw your hard earned money down the drain go for it when purchasing this fraud of an “insurance”. The irony is they call themselves “cover more” when in fact they don’t cover SHIT! They don’t get back to you when sending emails, when on the phone they find any way possible not to cover you for things that you were told they would cover, they are SCAMMERS!! They do not provide any assistance but they’ll happily tell you lies when purchasing from them. I paid a premium for top coverage and they did absolutely NOTHING!!!!! Extremely expensive policy that didn’t do anything for me and was a waste of money. I will be sure to tell everyone to NEVER EVER EVER buy from this mob owned insurance company!!!!!

I’ve been waiting MONTHS and MONTHS on end for anything. They have specifically designed it this way so you give up. Absolutely disgusting scam of a company.