Overal Rating 5.2/10

Customer Experience:

Overall Rating

Verified Review

Misleading and lying

2 April 2024, 11:17 AM

Ulli Zicher

We made a claim after we couldn't stay in the booked hotel a night before our cruise due to

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Costumer service

6 March 2023, 1:22 PM

samikshya subedi

I had an accident and it wasn’t my fault, my husband tried many times to get to better conclusion

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Claim deductions false Statements

2 November 2022, 4:40 PM

Sam Farhad

My car was damage in my driveway br drunk drive at the middle of night. I have full copy

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Repaired car, introduced a major problem and refused to fix

27 September 2022, 2:20 PM

Lucy Bennett

Made a claim after an acciden, they repaired the damage but introduced an engine malfunction. Refused to acknowledge and

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Verified Review

Worst company highly not recommended (claims)

8 August 2022, 8:56 PM

Theepan Subasekaran

I have a car and a van under budget direct insurance for more than 2 years. I am

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Verified Review

Worth insurance

27 June 2022, 1:05 PM

Sarah Adabi

Very very poor assistance and costumer service. Unhelpful staff at all times.
Never recommend roadside assistance from this insurance at all.

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Verified Review

Car insurance - good at selling - terrible at paying

6 June 2022, 3:35 PM

Chris B

Easily the best value car insurance when shopping around. However, I definitely have a bad case of bargain regret.

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Car insurance claim

30 April 2022, 5:43 PM

Joanne T

It is my first year with Buget Direct (BD) when I was so nageived believing on TV advertisement to

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MISLEADING SCAMMING CLAIMS PROCESS

4 November 2021, 7:50 PM

Justice LAW AND ORDER

Submitted a building claim after the recent storms in Melbourne..for 1 weeks these con SCAMMERS did not organise the

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Verified Review

Misleading deceptive sales to win new business

13 September 2021, 10:16 AM

Justice LAW AND ORDER

Hi, i have got caught to this mob after seen their tv ads. A 55 year woman sent a

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Verified Review

Budget Direct finds a way to win!

8 June 2021, 9:22 PM

Robert

I purchased a comprehensive travel policy long before COVID was a known event. Unhappily, our once in a

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Verified Review

Don't fall for the good price!

26 April 2021, 4:15 PM

gabz027

In short they didn't pay out my lost luggage (which was lost for 3 days by the airline I

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The more the merrier right? You can purchase insurance for parties of 10 online. Call up Budget Direct to see how many additional people can be added to your policy.

Yes, Budget Direct does provide cover for cruises, but make sure you check ‘pacific' on your destination selection. Once your ship has set sail you are no longer considered to be in Australian waters.

You will only be covered for skiing and snow sports if you have purchased the Snow Sports Cover upgrade. This upgrade will cover you for ski and snow sport equipment, piste closure and for avalanche.

With Budget Direct Travel Insurance you can choose the standard excess of $200 or you can pay a higher premium and waive your excess or halve your excess.

No, Budget Direct does not cover for insolvency.

Non-permanent residents can purchase a Budget Direct travel insurance policy providing that you have a valid Medicare Card, a Private Health Fund or Overseas Student Travel Insurance.

You can ride any size motorbike provided you hold a driving licence appropriate for the country you are in. If you are using a motor cycle rated 125 cc or higher, you must hold a current and valid licence for driving the equivalent rated motorcycle in Australia.

Having too much fun? No problems! If you decide to lengthen you trip you can do so for up to 12 months. Call Budget Direct on 1800 444 424.

Budget Direct includes cover of up to $6,000 for the excess of a rental vehicle in case of collision, damage or theft.

Auto & General Insurance Company Ltd.

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